Refund policy

Rare Pet Store – Return & Refund Policy

At Rare Pet Store, customer trust and satisfaction are the foundations of our business. We take pride in offering premium products and a smooth shopping experience. However, we recognize that there are times when you may need to return a purchase. This policy details our requirements for returns and the steps for processing refunds.

🧾 Return Eligibility

To maintain the highest standards of safety and quality, we accept returns only under the following strict conditions:

  • Condition: Items must be completely unused, unopened, and kept in their original, sealed packaging.

  • Timing: Return requests must be initiated on the same business day the order is delivered.

  • Integrity: The product must be returned exactly as it was received, including all original seals, labels, and outer protective packaging.

  • Important Note: Due to health, hygiene, and product safety concerns for pets, any item that has been opened or used is strictly ineligible for return or refund.

📦 How to Start a Return

  1. Immediate Notification: Contact our customer support team immediately via phone or WhatsApp upon receiving your order. Our team is available during standard business hours to guide you.

  2. Shipping the Item: Pack the product securely to prevent damage during transit and send it to our store address. Unless otherwise stated by our team, the customer is responsible for arranging and paying for return shipping.

  3. Inspection & Approval: Once the item reaches us, our team will conduct a quality check. If the product is confirmed to be unopened and in perfect condition, your refund will be authorized.

💳 Refund Process

  • Verification: Refunds are only issued after the returned product has been received and passed inspection.

  • Timeline: Please allow 5 to 7 business days following approval for the funds to be credited back to your bank account or original payment method.

  • Store Credit: For certain cases or in-store purchases, we may provide store credit in lieu of a cash refund.

⚠️ Non-Returnable Items

We cannot accept returns for:

  • Any products that have been opened, unsealed, or used.

  • Requests made after the delivery day has passed.

  • Items damaged due to customer mishandling after delivery.

  • Products purchased during clearance sales or special promotional events (unless the item arrived defective).